For your first visit, please bring:

• Your photo ID

• Insurance card(s)

• Physician referral or prescription (if applicable)

• Any current orthotic or prosthetic devices you are using

• Comfortable clothing that allows access to the area being evaluated

• Any questions or concerns you would like to discuss with our team

If you have medical records, imaging, or therapy notes related to your condition, those can also be helpful.

Your first appointment is focused on getting to know you, your goals, and your specific needs. One of our experienced clinicians will perform a full evaluation, discuss your medical history, lifestyle, activity level, and any challenges you may be experiencing.

Depending on your needs, we may:

• Take measurements or impressions

• Perform a casting or digital scan

• Evaluate your mobility and gait

• Discuss device options and treatment plans

• Coordinate care with your physician or therapist

We believe in taking the time to listen and answer your questions so you feel informed and comfortable throughout the process.

Yes. We proudly provide mobile care services for patients who may have difficulty traveling or prefer to be seen in a more convenient setting. Our team can evaluate, measure, cast, and fit patients in:

• Rehabilitation centers

• Skilled nursing facilities

• Assisted living facilities

• Hospitals

• Patient homes

We work closely with therapists and facility staff to provide coordinated care.

Our team is willing to travel up to 100 miles from either of our office locations to better serve patients and partnering facilities throughout the Upstate and surrounding areas.

We provide a wide range of prosthetic solutions designed to help patients regain mobility, independence, and confidence. This includes:

• Lower extremity prosthetics

• Upper extremity prosthetics

• Microprocessor prosthetic components

• Specialty and activity-specific prostheses

• Pediatric prosthetic care

Each device is customized specifically for the patient’s needs, lifestyle, and goals.

We offer custom and off-the-shelf orthotic solutions including:

• Bracing for the spine, knees, ankles, feet, wrists, and upper extremities

• Custom foot orthotics

• Diabetic footwear and inserts

• Pediatric orthotics

• Neurological and rehabilitative bracing

Our goal is to improve stability, comfort, mobility, and overall function.

The timeline varies depending on the type of device and your individual needs. Some orthotic devices may be available quickly, while custom prosthetic devices often require multiple appointments for evaluation, fabrication, fitting, and adjustments.

Our team will communicate clearly throughout the process and work efficiently to ensure you receive the best possible fit and function.

Many orthotic and prosthetic services are covered by insurance plans, including Medicare and private insurance providers. Coverage varies based on your policy and medical necessity.

Our team will help guide you through the insurance process and work with you to understand your benefits and available options.

Absolutely. We believe the best patient outcomes come from a collaborative team approach. We regularly coordinate with:

• Physicians

• Physical therapists

• Occupational therapists

• Case managers

• Rehabilitation facilities

This helps ensure every patient receives comprehensive, personalized care.

Yes. It is common for orthotic and prosthetic devices to require follow-up adjustments, especially during the initial fitting and adaptation period. Our team is committed to ensuring your device remains comfortable, functional, and properly fitted.

We encourage patients to contact us anytime they experience discomfort, skin irritation, or changes in fit.

As a locally owned and independent company, we pride ourselves on providing personalized, patient-centered care. Unlike large corporate providers, we take the time to truly listen to our patients and develop solutions tailored specifically to their needs.

Our patients are never rushed through appointments or treated like a number. We combine compassionate care, experienced clinicians, advanced technology, and customized solutions to provide the highest level of service possible.

At Upstate Prosthetics, our patients become part of our family.

Yes. We proudly provide orthotic and prosthetic care for pediatric patients and work closely with families, physicians, and therapists to support children as they grow and develop.

That’s completely okay. Our team will guide you through every step of the process, including:

• Education about your device

• Proper wear and care instructions

• Adjustment and adaptation expectations

• Follow-up support and troubleshooting

We are here to ensure you feel confident, informed, and supported.

You can contact our office directly by phone or through our website to schedule an appointment. Our staff will help determine the best location and appointment type based on your needs.

We look forward to serving you and helping you achieve greater comfort, mobility, and independence.